Terms & Conditions

1. Services

Aperitivo Bali provides private chef services, catering for private and corporate events, apero and grazing boxes, artisan spreads, dips and boards delivered through Grab and Gojek, and culinary products and solutions for hospitality businesses, across Bali. The details of each service (menu, number of guests, staff, equipment, timing) are set out in the quotation we send you.

2. Quotations and bookings

1. Quotations are valid for 15 days from their date of issue.
2. A booking is confirmed only once you have accepted the quotation in writing (WhatsApp or email) and paid the deposit.
3. Dates are not held until the deposit is received.
4. Bookings made through a platform such as Klook or Airbnb follow that platform's booking and payment process. These terms apply in addition, unless the platform's rules say otherwise.

3. Prices and payment

1. Prices are quoted in Indonesian Rupiah (IDR). [Prices include / exclude applicable taxes.]
2. A deposit of 50% of the total is due to confirm the booking.
3. The remaining 50% is due no later than the day before the event.
4. Payment is made by bank transfer to the account shown on our invoice, or through the booking platform used. Bank and transfer fees are paid by the client.
5. We may refuse to start the service if the balance has not been received.

4. Changes to your booking

1. Final guest numbers and menu choices must be confirmed at least 72 hours before the event.
2. An increase in guests or a menu change may change the final price. We will confirm any change in writing before the event.
3. Guest numbers reduced less than 72 hours before the event do not reduce the price, as ingredients are already purchased.
4. Menus may be adjusted for seasonal or market availability. We will always replace an ingredient with one of equal or better quality.

5. Cancellation by the client

Cancellations must be sent in writing (WhatsApp or email). Verbal cancellations are not accepted.

Instead of a refund, you may ask to move your booking to another date within 6 months, subject to availability.

6. Cancellation by Aperitivo Bali

If we must cancel because of illness, an emergency or events beyond our control, we will first offer a replacement chef or a new date. If neither suits you, we will refund all amounts paid. Our liability is limited to that refund.

7. Allergies and dietary requirements

1. You must tell us in writing, before the event, about every allergy, intolerance or dietary need among your guests.
2. We prepare food in kitchens that also handle common allergens, including nuts, gluten, dairy, eggs, fish, shellfish, soy and sesame. We take care to avoid cross-contact but cannot guarantee a completely allergen-free environment.
3. We are not responsible for reactions caused by allergies that were not disclosed to us.

8. Your venue and kitchen

1. For services at your villa or venue, you must provide safe access, a working kitchen (cooking stove, oven if required, fridge, running water and electricity) and a suitable space to serve.
2. Please send us the exact address, a Google Maps link and the villa manager's contact at least 48 hours before the event.
3. If we cannot carry out the service because of missing access, equipment or information, the cancellation fees in section 5 apply.
4. Our team arrives in advance to prepare. Set-up and service times are agreed in the quotation.

9. Equipment and damage

Any plates, cutlery, glassware, boards or decoration we bring remain our property. Items broken, damaged or missing because of guests will be charged at replacement cost. We take care of your villa and its equipment and remain responsible for damage our team causes.

10. Food safety and leftovers

Food is prepared fresh and should be eaten within the service time. For safety reasons, we are not responsible for food kept, stored or eaten after the end of the service.

11. Conduct

We ask guests to treat our team with respect. We may stop the service, without refund, if our staff face abusive or unsafe behaviour.

12. Photos

We may photograph our food and table set-ups during your event. We will only publish photos where you or your guests can be identified with your consent. Just tell us if you prefer no photos at all.

13. Jar products and food orders

1. Our jar products are made by hand, in small batches, and labelled with ingredients, allergens and best-before dates.
2. Store them as shown on the label. Once opened, keep them in the fridge and eat within the stated time.
3. Orders placed through Grab, Gojek or another platform follow that platform's terms for payment, delivery and refunds.
4. If a product arrives damaged or not as ordered, contact us within 24 hours with a photo and we will replace or refund it.

Our glass jars can be returned to us clean, so we can sanitise and reuse them. Returned jars are not refunded unless a deposit was charged for them.

14. Liability

We perform our services with care and skill. Except in cases of gross negligence or wilful misconduct, our total liability for any booking is limited to the amount you paid for it. We are not liable for indirect losses or for events beyond our reasonable control, such as extreme weather, power cuts, road closures, ceremonies or government restrictions.

15. Complaints

If something is not right, tell us during the service so we can fix it on the spot. Any later complaint should be sent in writing within 48 hours after the event. We will reply within 7 days.

16. Governing law and disputes

These terms are governed by the laws of the Republic of Indonesia. We will first try to resolve any disagreement amicably. If no solution is found within 30 days, the dispute will be brought before the District Court of Denpasar, Bali. In accordance with Indonesian law, these terms may also be provided in Bahasa Indonesia; both versions have equal force.

17. Contact

PT Nardin Ventures Group (Aperitivo Bali), Jalan Gunung Salak, Gang Kerinci, Padangsambian Kelod, Kec. Denpasar Barat, Kota Denpasar, Bali 80117, Indonesia. Email: hello@aperitivobali.com. WhatsApp: +62 882 4522 7202.